Anti-discrimination and harassment laws provide that employees are entitled to a workplace free of inappropriate conduct. But as laws, policies and social mores change, employees must navigate an increasingly confusing journey through workplace behavior. This seminar explains the overarching legal framework in "plain English" and how it applies to the workplace and contemporary issues. Managers and supervisors learn the most up-to-date issues of concern and how and why to manage, avoid and respond to inappropriate behavior.

Today religion is playing a much larger role at the workplace. As employees, clients and customers become more culturally diverse and more comfortable expressing religious beliefs, employers must understand relevant laws and obligations. All employees should understand basic tenets of major religions, what types of accommodations may or may not be required, and how to avoid unintentional discrimination or harassment based on religion. This seminar provides relevant, workplace-related information about particular religions, and teaches the general workforce, managers and supervisors their rights and obligations and those of clients and customers.

New laws and evolving court decisions are imposing on public and private employers obligations regarding workplace violence. Managers, supervisors and HR directors thoughtfully and promptly must craft and apply workplace violence prevention programs. This seminar will assist employers to develop and implement tailored and site-specific programs. Attendees will learn how to identify, defuse and manage potentially problematic workplace situations.

In both public and private employment, employees – themselves increasingly culturally diverse – are expected to competently provide services to people from many different backgrounds, cultures and generations. Values, norms, beliefs, expectations and communication styles differ significantly from culture to culture. This seminar provides contemporary and powerful insights into a number of cultural attributes which affect service delivery and teaches how to engage in effective, meaningful cross-cultural communication. This seminar is designed to improve service delivery, facilitate better communications with coworkers and clients, and enhance job performance.