ols_date:
09/23/2009
Have you heard these complaints at the workplace?
"He was deliberately rude -- he wouldn't even meet my eyes."
"She's always challenging my directions. I can't work with her."
"I can't get a straight answer out of him. What's his problem?"
"He stands way too close to me. He's creepy."
"She is really mean, her voice is always so abrupt sounding."
"He is so condescending."
Cultures, by definition, differ in many ways. Whether communication style, expectations about status and respect, perception of time, use of space, conflict resolution styles, or sense of self, we each carry a set of internal values and beliefs based upon our life experiences and cultural affiliations. Those values profoundly affect how we interact with our colleagues and customers.
Cultural competency -- the ability to recognize and use the different ranges of values and styles -- will improve performance, communication and morale at the workplace.
Interfacet is pleased to provide you a swift and effective webinar to develop and hone these skills. Join us for an interactive 60-minute webinar (online audio conference with visuals) Cultural Competency Skills for the Workplace, where your employees will learn to identify and effectively use:
- Status and hierarchy at the workplace
- Sense of self and space
- Time perception
- Different conflict styles and when to use them
- The difference between direct and indirect communication
- High versus low context cultural approaches
Our expert: Deb Volberg Pagnotta, J.D., CEO & Founder of Interfacet, Inc., is an AV-rated lawyer who has written and trained extensively internationally on this sensitive and timely subject. (click here to learn more about Deb)
Fast: No wasted time here. Get right to the heart of the matter in a one-hour block designed to fit easily into your busy schedule.
Convenient: No airlines. No travel. No time out of the office. Participate from the comfort and convenience of your desk. Registrants can get visuals and audio on their iPhones by downloading the free "Webex" application to join the webinar from almost anywhere!
Easy: All you need is a computer with an internet connection and speaker (or a telephone to dial in to our toll line). Watch the live presentation on your computer as you listen to the presenter and other participants. Handouts and instructions will be provided in advance.
Ideal for Multiple Listeners: Use a speakerphone and as many employees as you want can listen in, at no extra cost to you.
Affordable: Priced at $29.95 per company - a fraction of the cost of travel and attendance to an off-site seminar on this matter or the price of an on-site trainer coming to you.
DATE: September 23, 2009
Time: 1:00 to 2:00 p.m.
Register now - when we receive your registration we will send you an email with instructions to log in and call in.
Contact us for more information
"Minimize your training costs without compromising on quality or content."
